$10 SHIPPING TO AU AND NZ

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SHIPPING & RETURNS

ECOYA is committed to offering a convenient, secure and premium online shopping service. 


 

SHIPPING TO AUSTRALIA

All Australian orders are dispatched from the ECOYA warehouse in Sydney via Australia Post, Startrack or Go Logistics (depending on your location and the size of your order). 

  • Delivery made between 9am-5pm Monday – Friday.

  • NSW, VIC, ACT delivered within 2-4 business days after order is placed.

  • SA, WA, NT, QLD, TAS delivered within 4 - 7 business days after your order is placed

SHIPPING TO NEW ZEALAND

All New Zealand orders are dispatched from the ECOYA warehouse in Auckland via New Zealand Couriers. 

  • Delivery made between 9am-5pm Monday – Friday.
  • North Island delivered within 3-6 business days after order is placed.
  • South Island delivered within 5-7 business days after your order is placed.
  • For rural delivery within 7 - 10 days after your order is placed.

REST OF WORLD

ECOYA do not currently offer international shipping to countries outside of Australia and New Zealand. For a full list of international stockists please visit our stockist page here.
 

RETURNS

If you are not satisfied with your purchase you can return it for a full refund or replacement within 30 days.
Returned goods must be in un-used condition with packaging and order confirmation included.
Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty.
The customer is responsible for return shipping.
If you wish to return your purchase, please contact us here and we will provide details on where to send your return. 
 

DAMAGED ITEMS

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from it’s journey to you. However if damage has occurred to the product(s) inside, please contact us here and we will be more than happy to resolve any issues.  
 

ORDER CANCELLATIONS

You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the credit card you purchased with.
Please contact us as soon as possible and we will do our best to accommodate your request. Contact us here.

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Only orders that include one at least one celebration range product and any other product within the ECOYA range, Excludes soaps and individual soy melts.  Promotion applied when second item has been added to cart. Exclusive to Australia and New Zealand residents only. Promotion valid until 12 midnight NZDT 13 May 2017, or while stocks last. This is a consumer promotion only not valid in conjunction with any other offer.